Customer Account Manager

Job description

**About Versapay 🚀** Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! The world of consumer payments has been completely transformed, yet the B2B payments space remains outdated, dominated by manual processes, spreadsheets, and the friction of paper checks. This inefficiency costs businesses countless hours and billions of dollars annually. Versapay isn’t just improving old methods—we’re building the future of B2B payments. Our platform is the industry’s first network connecting businesses with their customers in a unified digital experience. We automate the entire accounts receivable process, eliminate payment friction, and dramatically accelerate cash flow for our clients. We are a market leader with a proven product and a rapidly growing customer base of over 5M businesses. Our mission is to shift the B2B world from painful, manual billing and payments to a modern, networked, and intelligent ecosystem. **How you'll make a huge impact here - and on your career:** This is your opportunity to step into a growth-focused role at the intersection of fintech, payments, and customer success. As a **Customer Account Manager**, you’ll partner with senior finance, accounting, and IT leaders, guiding them through their ongoing digital transformation journey while expanding their use of Versapay’s payments and AR automation solutions. Rather than the traditional hunt, you’ll own and grow a portfolio of existing customers, building long-term relationships, identifying new value opportunities, and collaborating closely with Customer Success Managers to unlock expansion. You’ll have deep support behind you—CSMs, Product Experts, Solution Consultants, and even our leadership team—ensuring you’re set up to deliver meaningful outcomes for customers and measurable growth for Versapay. Join us and help our customers scale smarter while accelerating your career in one of the most impactful areas of fintech. ### What you'll do: - **Own and grow a portfolio of existing customers**, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions. - **Partner closely with Customer Success Managers** to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth. - **Engage finance, accounting, and IT executives** to understand their priorities, challenges, and transformation goals—positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow. - **Lead the commercial motion** within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation. - **Serve as the primary point of contact for all sales-related activities**, ensuring customers have a seamless experience throughout the expansion cycle. - **Track and forecast pipeline activities**, providing reliable updates to management and ensuring full visibility across customer stakeholders. - **Collaborate cross-functionally** with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity. - **Act as a trusted advisor**, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments. ### What you'll bring to the team: - 3-5 years of B2B SaaS sales experience - bonus points for previous experience in a tech startup selling into finance and exposure to accounting. - Experience managing and growing existing accounts, with a strong focus on relationship building and client retention. - Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively. - Able to close mid-market deals without executive sponsorship. - A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale. - Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+. - Great energy that people gravitate toward and are able to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers great ROI for your Economic Buyers - A Challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process - A natural learner - Curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems. - Well organized and can handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients. - Process-oriented and are an expert at maintaining excellent pipeline hygiene and accurate forecasting. - A bias toward action, love to dive in, and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise. - Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.)