Customer Account Manager (CAM)

Job description

***About SIO Logistics:*** SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations. **Job Overview:** We are looking for a dedicated and dynamic **Customer Account Manager** to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management. **Key Responsibilities:** - **Build a Book of Business**: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies. - **Develop New Business Opportunities**: Identify and pursue new business opportunities to drive growth and revenue. - **Manage and Nurture Customer Accounts**: Maintain and enhance customer relationships by providing personalized and proactive account management. - **Maintain Effective Communication Channels**: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns. - **Ensure Excellent Customer Account Management**: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty. **Qualifications:** - **Proven Logistics Sales Experience**: Demonstrated success in sales within a third-party logistics Freight brokerage. - **Passion for Sales and Strong Problem-Solving Skills**: Enthusiastic about sales with the ability to think critically and solve challenges effectively. - **Excellent Communication and Customer Service Skills**: Strong verbal and written communication abilities, coupled with exceptional customer service skills. - **Ability to Develop New Business and Build Strong Customer Relationships**: Proven capability to create new business opportunities and foster lasting relationships with customers. - **Ability to Work Independently and as Part of a Team**: Self-motivated and able to work autonomously, yet also a collaborative team player. - **Bachelor’s Degree Preferred but Not Required**: Higher education is an advantage, but not essential. - **Experience in the Logistics Industry is a Plus**: Familiarity with logistics or related industries is beneficial. - **Proficiency in Software Skills and a Willingness to Learn**: Competence with various software tools and a proactive attitude towards learning new technologies. **Join Our Team:** If you are a driven and customer-focused professional with a passion for sales and account management, we invite you to apply for this exciting opportunity. Come be a part of our dynamic team and help us build lasting relationships with our valued customers. ***Benefits Include:*** - **Comprehensive Benefits**: Health, Dental, and Vision coverage - **Unlimited PTO**: Flexible vacation policies - **401k Matching**: Secure your future with our 401k plan - **Career Growth Opportunities**: No corporate ladder to climb - **Frequent Team Building Trips**: Company offsite events - **Mental Resets**: Take breaks to rejuvenate - **End-of-Year Bonuses and Awards**: Recognition for your hard work - **Ongoing Competition Rewards**: Additional incentives and team offsite events