Customer Account Representative

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! Why You’ll Love Working Here Safety-focused and inclusive workplace culture Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1 Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 Paid vacation, sick time, and paid birthday off Annual bonus and profit-sharing opportunities Employee discounts on leading plumbing, HVAC/R, and industrial products Education reimbursement and ongoing career development opportunities Employee referral programs and recognition initiatives What you will do: Customer Engagement Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions. Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings. Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives. Be an expert on our strategic product offering and services. Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently. Collaborative Approach Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution. Sales Operations Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support. Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up. Performance Compliance to SOP’s and Policies. What you will bring: Prior sales and/or customer service experience is required. Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales. Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals. Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making. Working knowledge and understanding of company products and services necessary for success. #INDSAL Our Commitment to You Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Ready to Shape the Future? Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.