Customer Account Specialist

Job description

QUALIFICATION University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role Fluent in English, both written and spoken Excellent command of MS Office applications A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues Negotiation and conflict management skills; professional presence Able to adapt to change and flexible in approach Strong interpersonal communication, presentation and analytical thinking skills No restrictions to travel JOB DESCRIPTION Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc. Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations Monthly reporting of sales activity in the area Other duties assigned by the first line manager WHAT WE OFFER Global working environment To be part of amazing Supply Chain Team Future oriented career opportunities in other Amcor companies all over the world Individual & professional development trainings Flexible working system 13 salaries per year Annual bonus Private health (includes children & spouse ) & life insurance Bi-monthly shopping checks Employee assistance program Social activities Education allowance Reward & recognition system MultiSport Card