Customer Accounting Specialist

Job description

Job Description: We are looking for a proactive and customer-focused Customer Accounting Specialist to join our team. In this role, you will be responsible for managing the end-to-end order-to-cash process, ensuring operational excellence, supporting customers, and collaborating closely with Sales, Finance, Logistics, and Warehouse teams to deliver outstanding service. Key Responsibilities Ensure customer orders are invoiced accurately in line with agreed pricing, payment terms, and commercial conditions. Manage and monitor e-Invoice and e-Archive invoice processes. Track consignment warehouse and customer stock levels and take necessary actions when required. Coordinate product return requests with relevant departments and ensure timely resolution. Monitor return invoice entries and related accounting processes. Follow up on due and overdue receivables. Perform customer account reconciliations and monitor payment statuses. Work closely with Sales and Finance teams to support collection activities. Track and process payments made via promissory notes, bank transfers, credit cards, and other payment methods. Provide professional customer support via phone, email, and other communication channels. Handle customer inquiries and requests efficiently, ensuring timely and effective resolutions. Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure smooth operational processes. Support the continuous improvement of customer satisfaction and service quality. Act as the main point of contact between customers and the company throughout the order-to-cash cycle. Job Requirements: Bachelor's degree in Business Administration, Economics, Finance, or a related field. Minimum 3 year experience in customer service, order management, accounting, or operations. Proficiency in ERP/SAP systems and MS Office applications. Strong planning, organizational, and follow-up skills. Excellent communication and customer relationship management abilities. Strong analytical thinking and problem-solving skills. Team-oriented with a collaborative and results-driven mindset. Ability to manage multiple priorities in a fast-paced environment. Operating Company: Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.