Customer Administrator

Job description

Finality Manage customer and/or supplier order portfolios and supervise customer deliveries. Main Missions 1 - Manage shipments - Oversee the proper execution of shipments - Liaise with customers and give advance notification of any anomalies - Ensure coherence of the order book. If anomalies are detected, notify a senior manager - Analyse late deliveries weekly - Publish results every day, at the end of each week and at the end of each month - Occasionally print out shipment preparation lists to give to the store keeper - Manage stock by checking the various indices during modifications - Order suitable transportation means - Update the customer closure calendar daily - Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption 2 - Manage delivery calls - Check that are correctly integrated - Retrieve requests from the web - Input requests that are not in E.D.I. - Ensure that the order book is kept up-to-date 3 - Help to manage internal and external flows in certain organisations - Help to create logistics department instruction sheets/procedures - Report to the logistics manager - Analyse causes and decide on suitable means and methods required to complete his/her assigned missions 4 - Manage logistic customers claims on Customer web portal Purpose - Manage customer and/or supplier order portfolios and supervise customer deliveries Essential job functions Abilities - Ability to contact customers in person and possess excellent communications skills Able to prioritize and operate proactively