Customer Advisor (German)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece . Position: Customer Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle incoming customer calls Identify and assess customers’ needs to achieve customer satisfaction Build sustainable customer relationships through open and interactive communication Provide accurate, valid and complete information using the appropriate tools and systems Support customers with questions relating to electronic devices and home appliances Process customer accounts and maintain accurate records of customer interactions File and update relevant customer documentation Follow established communication procedures, guidelines and policies Meet individual and customer service team targets and case handling quotas Manage multiple customer cases while maintaining service quality. REQUIREMENTS: Native or near-native written and spoken German (C1+) Excellent command of English Good MS Office skills Strong telephone customer service and active listening skills Excellent verbal and written communication skills Strong customer orientation and ability to adapt to different customer personalities Ability to multitask, prioritise and manage time effectively Knowledge of electronic devices and household appliances Ability to work effectively against customer service KPIs and case handling targets. BENEFITS: Private health and life insurance from Day 1, including dental and eye care Free access to the company gym Signing and Performance Bonus Daily net meal allowance for office and hybrid employees Fixed working hours for eligible parents with children up to 2 years old Training and ongoing development opportunities And many others!!!