Customer Advocacy & Community Specialist, EMEA

Job description

About the Role NinjaOne is seeking a Customer Advocacy & Community Specialist to own and grow our customer advocacy and community programs across EMEA. Reporting to the Director of Community, this person will be the regional voice of our customers by surfacing their stories, hosting them in our owned and external communities, and turning their enthusiasm into visible proof points for prospective buyers. You'll work cross-functionally with product, events, and marketing teams to build a vibrant, engaged EMEA-based community of NinjaOne power users and advocates. This is a highly collaborative, execution-focused role ideal for someone who is equally comfortable building relationships with customers, moderating online conversations, and coordinating logistics with internal stakeholders. Location – Hybrid role based in Berlin, Germany (in-office Monday, Tuesday, and Thursday) What You’ll be Doing Customer Storytelling: Identify and execute the creation of customer success stories across Germany, the UK, and France, from sourcing and outreach through interview and final asset production. Livestreams & Community Programming: Plan and run livestreams that feature NinjaOne power users alongside product team members, driving engagement and product visibility. Community Moderation: Serve as the point person for moderating EMEA-based discussions on the NinjaOne Discord server as well as monitoring and engaging in external community platforms such as Reddit. Reviews Management: Own the generation, monitoring, analysis, and response to customer reviews from EMEA-based customers across relevant review platforms. Events Coordination: Partner with the EMEA events team to identify and coordinate power users and community members as attendees and speakers at regional events. User Group Development: Launch and grow User Group initiatives across EMEA, including both virtual and in-person meetups Cross-Functional Collaboration: Serve as the point person for keeping the EMEA marketing team informed of community activity, sentiment, and insights. Identify and execute on collaboration opportunities between community programs and broader marketing initiatives. About You Fluency in English, German, and French required Experience in customer advocacy, community management, or customer marketing, ideally in a B2B SaaS or technology environment Demonstrated experience moderating or managing online communities (e.g., Discord, Reddit, forums) Experience with review platform management (e.g., TrustPilot , G2, Capterra, TrustRadius ) Comfort hosting and producing livestreams and other video-based content Willingness to travel for regional events Existing relationships or experience within the IT/MSP (Managed Service Provider) Strong project management skills with the ability to juggle multiple concurrent initiatives across countries and stakeholders Excellent written and verbal communication skills, with the ability to adapt tone across formal (reviews, marketing) and informal (community, Discord) contexts Experience coordinating with events teams or supporting in-person/virtual event logistics Embody NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, and Builders—and create a culture where high performance and values thrive together About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with h ybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times a week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX , Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- MK1 #Li-Hybrid #BI-Hybrid