Customer and Commercial Operations Specialist

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hsinchu,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Support quotes, orders, RMAs, and warranty claims; follow up on open transactions. - Coordinate with internal teams to resolve delivery holds; execute TKM kit requests. - Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services. - Help resolve invoice disputes and support AR follow-ups and delivery coordination. - Provide proactive updates on high-value orders; expedite parts with internal teams. - Monitor past-due and obsolete/problem parts; build system and process knowledge. - Participate in system testing (RIT/UAT) and assist in resolving basic system issues (e.g., B2B, ASN) under guidance. - Ensure assigned tasks follow established compliance procedures, standard POA and contribute to team-level KPIs and company goals. - Support customer satisfaction by responding professionally to inquiries and resolving basic issues with empathy. - Assist with MDG customer master setup and entitlement compliance under supervision. **Functional Knowledge** - Demonstrates conceptual knowledge of theories, practices and procedures within a discipline **Business Expertise** - Applies general knowledge of business developed through education or past experience **Leadership** - No supervisory responsibilities; accountable for developing technical contribution **Problem Solving** - Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments **Impact** - Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines **Interpersonal Skills** - Exchanges straightforward information, asks questions and checks for understanding **Additional Information** **Time Type:** Full time **Employee Type:** New College Grad **Travel:** Yes, 10% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.