Customer and Process Quality Consultant (Fixed-Term Contract)

Job description

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization. Key responsibilities Process quality; Scrap and FTP KPI owner – follow-up and actions Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant Implement CAPA for internal quality issues Work on continuous improvements by collecting and analyzing quality data Statistical analysis Responsible for ensuring PFMEA is up to date with support from Manufacturing team Responsible to lead MSA and Capability topics Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility Customer quality; Assure customer specific requirements are satisfied in the Business Management System Understand and ensure compliance with customer needs and requirements to develop effective quality control processes Leader of Customer Claim Customer Incident KPI owner - follow-up and actions. Customer PPM KPI owner - follow-up and actions. 8D answering time to customer KPI owner - follow-up and actions. Support Change Management with changes/deviations Ensure that customer portals are updated accordingly and in a timely manner Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan Education & Experience Degree in Engineering 5 or more years of experience as Plant Quality and/or Customer Quality fields Hands-on experience with statistical analysis In-depth understanding of technical documentation Great attention to detail and problem-solving abilities Good analytical skills Excellent numerical skills and understanding of data analysis/statistical methods Additional certification in Quality Assurance (is a plus) Minitab user (is a plus) Outstanding communication skills Fluent in English and Turkish (minimum B2) Knowledge in FMEA, MSA, SPC, APQP and PPAP - Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.