Customer Application Specialist LED Modules & Systems

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role LED Modules & Systems Customer Application Specialist (EMEA) location: Piła, Poland | EMEA scope | Full-time Join our team as a Customer Application Specialist and become a key expert supporting LED Modules & Systems across the EMEA region. In this role, you will bridge technology and customer needs providing deep application knowledge, supporting design-in activities, and enabling customers to successfully implement our solutions. You’ll work closely with Product Marketing, Commercial Operations, and cross-functional teams, with a strong focus on system-based applications such as Retail Display Lighting (RDL) . A key part of this role is also shaping the future of customer support through AI-powered tools and digital solutions. Key responsibilities Provide application engineering support for indoor LED modules and specialized applications (incl. RDL) Act as a technical expert for customers (Q&A, consultations, troubleshooting – online & offline) Create and maintain technical-commercial documentation (datasheets, design-in guides, manuals, release notes) Support design-in activities (reviews, implementation guidance, system configurations) Maintain and develop digital customer tools (e.g., Easy Design-in Tool, AI-based solutions like ESIT) Define application requirements for new products and support system level releases Collaborate cross-functionally to deliver innovative, customer-oriented lighting solutions Support training, webinars, workshops and demos for customers and internal teams Manage and improve the online sample web shop , ensuring seamless access to product samples for OEM customers Contribute to benchmarking and market insights Share knowledge and mentor others within the team Who we’re looking for Bachelor’s degree in Engineering (e.g. electronics, optoelectronics, solid-state lighting) Minimum 5 years of experience in application engineering, technical support or product introduction Strong understanding of LED lighting technologies / LED modules Experience working directly with customers in a technical environment Ability to translate customer needs into practical application solutions Experience with or affinity for technical documentation creation Interest in digital tools, customer platforms or AI solutions Strong communication and problem-solving skills Ability to work independently in a global, cross-functional environment Fluent English (spoken and written) Nice to have Experience with system-level solutions (modules, drivers, sensors, connectivity) Background in consultative selling or design-in projects Experience with customer-facing digital tools (e.g. configurators, web platforms) What we offer Opportunity to work in a global, innovative lighting technology environment Impact on real customer applications across EMEA Collaboration with international, multidisciplinary teams Development opportunities in AI-driven customer solutions and digital tools Supportive and knowledge-sharing culture Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.