Customer Banking Specialist - Frankston

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosters for 2 opportunities we currently have: Role One (15 hours per week) Monday - Wednesday 11:30am - 4.30pm Role Two (30 hours per week) Monday - Friday 9.30am - 4pm This role requires frequent travel across branches in the aea, with the expectation that you may work from a different branch each day depending on operational needs Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Frankston Branch you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice Support customers with enquiries, maintenance on accounts and process applications for credit products Complete Financial Health Checks to assess customers’ financial needs and identify any changes Provide options for the customer through education & demonstration of our in-branch technology and digital banking options Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We’re interested in hearing from people who have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills & the ability to articulate financial terms in a clear way The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 21/10/2026