Customer Banking Specialist (Lake Grace)

Job description

Description Exciting opportunity to work at our Lake Grace branch as a Customer Banking Specialist! We have three rosters we can support for this role: Roster 1 (26 hours/week) Monday, Thursday and Friday: 9.15am – 5.00pm Tuesday and Wednesday: 9.15am – 1.15pm Roster 2 (14 hours/week) Monday and Wednesday: 9.15am - 5.00pm Roster 3 (Full time - 38 hours/week) Monday - Friday, 8.30am - 4.51pm What is a Multi-Channel Branch? Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers’ financial needs Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations We’re interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 15/08/2026