Customer Billing Representative

Job description

**About Intermedia** Are you looking for a company where **YOUR VOICE** is heard? Where you can **MAKE A DIFFERENCE**? Do you **THRIVE** in a **FAST-PACED** work environment? Do you wake every morning **EXCITED** to work with **GREAT** **PEOPLE** and create **SUCCESS** **TOGETHER**? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! ***Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!*** **Are you ready to make your mark? About The Role:** We are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high-quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner. As the newest member of our Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our UCaaS SMB customer-base via inbound phone calls, emails, and outbound follow-up.