Customer Care Agent

Join Novibet as a Customer Care Agent!Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in an international GameTech environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.Why NovibetAt Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.What We are looking for As a Customer Care Agent at Novibet, you'll be the first point of contact for customers, addressing inquiries about account management and betting options. You'll resolve issues such as payment errors or access difficulties, ensuring a seamless experience. What you will work onAssist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.Respond promptly to customer inquiriesHandle complaints, provide appropriate solutionsDirect unresolved requests and issues to internal departments and follow up to ensure resolutionRecord inquiries, comments and complaintsEnhance customer experience through feedback you give to Product teamsWhat you bringHigh School Degree/from an accredited UniversityFluency in English and Greek. Knowledge of extra languages will be an assetPrior experience in a similar role or in a call center is appreciatedComputer literacyExcellent communication and interpersonal skillsFlexibility to work on shift rotationWhat we offerWe truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:💰Competitive Compensation: Attractive salary and bonus scheme🧑‍⚕️Health insurance: Group health & medical insurance package💻Top-Notch Equipment: All the tools you need for your role🚀Career Growth: Focused career development, performance management, and training opportunities🌍Inclusive Environment: A welcoming, international, and multicultural team🎉Engaging Activities: Exciting events, sports, and team-building activities🏋️‍♂️On-Site Gym: Free access to our in-house gym to keep you energizedAt Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Join Novibet as a Customer Care Agent!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in an international GameTech environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

Why Novibet

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

What We are looking for

As a Customer Care Agent at Novibet, you'll be the first point of contact for customers, addressing inquiries about account management and betting options. You'll resolve issues such as payment errors or access difficulties, ensuring a seamless experience.

What you will work on

• Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.
• Respond promptly to customer inquiries
• Handle complaints, provide appropriate solutions
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Record inquiries, comments and complaints
• Enhance customer experience through feedback you give to Product teams

What you bring

• High School Degree/from an accredited University
• Fluency in English and Greek. Knowledge of extra languages will be an asset
• Prior experience in a similar role or in a call center is appreciated
• Computer literacy
• Excellent communication and interpersonal skills
• Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities
• 🏋️‍♂️On-Site Gym: Free access to our in-house gym to keep you energized

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base. Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.Our Novi Values Innovation – We strive for perfection and pursue timeless development. Credibility – We are responsible and value our customers’ trust. Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment. Enjoyment – We have fun working at Novibet and share it with our audience. Why Join usNovibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.We are a league of gamesome partnerswww.novibet.gr

Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.

Our Novi Values

• Innovation – We strive for perfection and pursue timeless development.
• Credibility – We are responsible and value our customers’ trust.
• Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
• Enjoyment – We have fun working at Novibet and share it with our audience.

Why Join us

Novibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.

We are a league of gamesome partners

www.novibet.gr