Customer Care Agent

We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis. About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials Starting Salary - £12.71 per hour Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time) 5.5% Pension Contribution Working Hours Part Time : Monday, Wednesday & Thursday - 09:00 till 17:00 Leave 22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours) AL increases to 25 days within 5 years' service Enhanced bereavement, sickness and maternity / paternity leave Benefits Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts 2 company-wide events per year & regular team socials A focus on training, development & career progression £1000 for successful employee referrals A modern, social office environment & facilities Access to discounted Mortgage & Insurance Services The Role Provide excellent care & communication to customers contacting Auger Handle incoming calls and emails promptly, answering simple queries related to our services Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed Maintain clear records of incoming correspondence on our claim files What skills are we looking for? Excellent verbal and written communication, enabling you to convey information clearly and professionally A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality A passion for customer care and an empathetic approach Strong teamwork attributes and a desire to help colleagues Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly You'll be a great fit for Auger if: You are great at caring for customers You are confident in finding solutions and overcoming unforeseen challenges You take pride in the high standard of your work You are enthusiastic, self-motivated and like to take ownership You are looking for a stable place to build a long-term career You have a clear DBS Our interview process Stage 1 - Short 15 min phone call with our HR team Stage 2 - Interview with management at our HQ For further information please visit our website;