Customer Care Agent (Emails & Chats)

Job description

**About Bosta:** Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. **About The Role:** **Job Code:** Incremental 2026CX-026 We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box. ### What you’ll be doing: - Maintaining a positive, empathetic, and professional attitude toward clients at all times - Assist with challenging client requests or issue escalations as needed - Acknowledging and resolving clients' complaints - Communicating and coordinating with colleagues as necessary - Keeping records of clients interactions, transactions, comments, and complaints - Build and maintain strong, long-lasting client relationships ### Working Conditions - ✅6 months Project Based Contract - ✅ Social Insurance, Family Medical Insurance & Life Insurance. - ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months. ### Who are you? - Experience in a Client Support or similar role - Familiarity with our industry is a plus - Experience using the help desk and support tools - Excellent communication and problem-solving skills - Patience when handling tough cases - Multi-tasking abilities