Customer Care Agent Product Master Data Retail

Job description

Share our taste for life! We want to empower you to achieve this mission with us. We value you as a person and actively support you on your professional journey, while caring for your future. Join our big little family and let’s make products for you and the world to love. Do you share our taste for life? Your role As a Customer Care Agent PMD, you ensure clear and comprehensive communication of product specifications to our customers, providing them with a transparent and well-informed understanding of our offering. You ensure the flawless implementation of agreements made between the Key Account Manager and the customer across customer care, logistics, master data, production, and marketing. In addition to core responsibilities, you play a flexible and versatile role within the Customer Care organisation. Depending on business needs and priorities, you support different business lines, customer portfolios and processes, and act as a back-up for colleagues across the team. You combine a strong customer focus with an analytical and pragmatic mindset. You are comfortable working with numbers and Excel, understand the bigger picture and are able to translate data and information into practical actions. You efficiently process invoices and promotional materials. In addition, you communicate confidently and effectively with customers and their consumers via email and telephone. Your key responsibilities and challenges are: Customer Data & Product Support Completing customer-specific forms with a high level of accuracy, ensuring that customers can correctly create items in their database. In collaboration with other departments, you respond to customer enquiries regarding sustainability, quality certificates, and products. Coordinating product information between customers and internal stakeholders and ensuring accurate and timely follow-up. Supporting the registration and implementation of new product references and changes to existing products Maintaining Product Master Data Maintaining product master data across various platforms, including GS1, Brandbank, and Mediabank, to ensure secure information exchange. General Support For Key Account Managers & Field teams You monitor their promotional plans, verify the accuracy of invoices and pricing, communicate any changes to customers in a timely manner, manage internal Excel files, and maintain written procedures regularly and accurately. Supporting Key Account Managers and field teams with the operational follow-up of customer agreements and priorities Customer Reporting & Financial Tracking Providing customers with updates on their year-to-date business figures and mapping the status. Working with Excel to analyse data, identify discrepancies and support commercial and operational decision-making Flexible & Cross-Business Support Supporting different business lines and customer portfolios according to business needs and priorities Quickly adapting to different processes, customers and ways of working Acting as a flexible back-up for colleagues and taking responsibilities across the Customer Care organisation Sharing knowledge and contributing to a flexible and collaborative team where responsibilities can shift according to priorities Sample Requests & Follow-Up Requesting and tracking samples during the registration of new product references or at the customer’s request. Ensuring proper follow-up and keeping all stakeholders informed. CRM & Customer Data Support Keeping our CRM system up to date, tracking and registering tickets, and supporting the field sales team in using the CRM. Maintaining and updating customer master data as required. What’s in it for you? You will join our big little family: Our associates are the beating heart of our company, they bring the flavour to our organisation. We prioritise well-being and development, fostering a welcoming environment where everyone is valued. As a global family business, we take a human-centric approach. We value you as a person: At Vandemoortele, we recognise the unique contributions of each associate and offer the opportunity to shape your own professional journey. Enjoy flexible working hours, remote work, and join our sports and well-being initiatives. We care about your future and we support your professional journey: We are committed to your growth we empower our associates to take ownership of their professional development. We make products for you to love: We are a team of passionate food enthusiasts. In our mission to shape a tasty future we strive to create a wide range of food solutions that connects people, cultures and traditions. From fresh croissants and tasty food in our company restaurant, to healthy fruit baskets in our coffee corners, we aim to enhance your everyday experience. Easy to reach: Our HQ is located close to a bus stop and highway exits. Want to come by bike? Lease a bike at Vandemoortele! Are you the one we're looking for? You have at least a bachelor’s degree, preferably in economics, business management or office management. You are a strong communicator, are service-minded and a team player. You are well organised and have excellent time management skills. You are positive and proactive. You are meticulous and have an eye for detail, while keeping the bigger picture in mind You are flexible, eager to learn, result oriented and can work independently. You have an excellent knowledge of Dutch and English and average proficiency in French, mainly written. You have a good knowledge of MS Excel, knowledge of SAP is considered a plus. Join us in making sweet memories! We look forward to welcoming you to our delicious journey! Submit your updated CV and compelling cover letter (optional) highlighting your relevant experience and motivation. #ShareOurTasteForLife