Customer Care Assistant (m/f/d)

Job description

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets. Tasks Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate and detailed information about products and services. Resolve customer complaints and issues efficiently, with empathy and professionalism. Collaborate with team members to continuously enhance the customer experience. Participate actively in training sessions, team meetings, and knowledge-sharing activities. Support marketing initiatives, including social media management and content promotion. Assist with special customer service projects as required. Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels. Organize, prepare for, and actively engage in events, meetings, and training sessions. Requirements Very good knowledge of Turkish and English strong communication skills excellent online/offline marketing skills Active, motivated team player; able to work independently PC skills with the MS Office package Benefits Comfortable and conveniently located central office workspace Opportunity to scale a unique S2B2C model across Europe Career path into regional leadership or global digital strategy roles Warm and international culture based on respect, collaboration and giving your ideas a spotlight! Interactive activities: team-building, company parties and events