Customer Care & Community Manager - Italian & Spanish (m/f/d)

Job description

ABOUT YEPODA Clean K-Beauty Innovation. No compromises. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We are looking for a passionate Customer Care & Community Manager fluent in Italian and Spanish, with excellent English skills to support our amazing customers and community. YOUR TASKS - Be the first point of contact for our Italian and Spanish-speaking customers, answering inquiries via email, social media, and other platforms. - Deliver exceptional customer service, ensuring our customers feel valued and supported. - Engage with and nurture our community on social media, creating a positive and inclusive environment. - Work collaboratively with internal teams (operations, product, brand) to collect and share customer feedback and elaborate useful insights. YOUR PROFILE - Educational background in Media Management, Marketing, Communication, or related studies - Previous experience in customer service/customer facing roles. - Fluency in Italian (C1/C2 level or equivalent), Spanish (B1/B2), and strong proficiency in English or vice versa. - Outstanding written and verbal communication skills. - Previous experience collaborating in international and multicultural settings is highly valued. - Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (we run on Gorgias). - Proficiency in using and integrating a variety of platforms and tools into everyday tasks is a plus. - Passion for beauty, delivering great experiences, and community building. - Genuine interest in K-beauty and skincare, and comfort engaging with a young, digitally-native customer base as well as customers who are not that familiar with e-commerce. - Basic awareness of data privacy / GDPR principles, or willingness to learn — customer data handling matters here. - A collaborative team player who thrives in a fast-paced start-up environment. WHAT WE OFFER - Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. - Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. - Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. - Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. - We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. - Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! - Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy. Would you like to be part of the team? Then we'd love to hear from you! 🫰✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.