Customer Care Consultant (Part-Time)

Job description

MSX International is looking for a part-time Customer Care Consultant to join their Customer Experience team in Brussels. This role is focused on proactive customer contact and ensuring that customers with ongoing cases feel supported, informed, and listened to throughout their journey. You will act as a key point of contact between the customer, dealer network, and client teams, helping to maintain customer satisfaction even in complex or sensitive situations. This is an excellent opportunity for someone with a background in customer care, customer experience, automotive aftersales, or case management who enjoys building relationships and making a genuine difference to the customer experience. Key Responsibilities: Proactively contact customers who have active Customer Experience cases. Conduct calls to ensure customers feel heard, informed, and supported. Provide updates relating to: Vehicle technical concerns Parts delivery delays Repair progress Other aftersales-related issues Accurately document customer interactions and agreed next steps. Coordinate closely with internal stakeholders to support case resolution. Liaise with teams including: Warranty Technical Support Parts Customer Care Product Specialists Retailers and Dealers Help identify and coordinate suitable customer solutions, such as courtesy vehicles or mobility support where appropriate. Maintain excellent case follow-up and customer communication standards. Working Pattern: Part-time position: 0.4-0.5 FTE (16-20 hours per week) Fully office-based role in Brussels What we can offer: Part-time role (0.4-0.5 FTE / 16-20 hours per week) Salary between €1,500 and €2,000 gross per month, depending on experience Opportunity to work with one of the world's leading automotive brands Collaborative office environment Exposure to Customer Care, Warranty, Technical, Parts, and Aftersales teams Professional development opportunities within the automotive industry Previous experience in Customer Care, Customer Experience, Customer Service, Case Management, Contact Centre or Aftersales Support. Fluent Dutch and French (minimum C1 level in both languages). Excellent verbal and written communication skills. Strong empathy and active listening skills. Ability to handle sensitive customer situations professionally and calmly. Self-motivated, proactive, and able to work independently. Strong administrative skills and attention to detail. Comfortable working closely with multiple stakeholders. Preferred Experience within the automotive industry. Experience in dealership aftersales, service advisor, warranty or customer relations roles. Experience managing customer complaints or escalated cases. Knowledge of customer case management systems and CRM tools. Technical Skills Microsoft Office / Microsoft 365 (Outlook, Excel, Teams, Word) Customer case management and CRM systems Telephone and customer support platforms Data entry and administration With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.