Customer Care Coordinator | Transportation Success Specialist

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Transportation Customer Success Specialist Reports to: Transportation Planner Supervisor Department: Connect+ Transportation Planning Job Status: Full-Time / Salary Mobility Profile: On Location Position Summary: The Transportation Customer Success Specialist is responsible for ensuring that our customer's experience is positive and timely by scheduling all shipments with all our retailers, communities, and other destinations, prioritizing customer expectations, and entering data into our TMS and clearly communicating the scheduling with the Private Fleet Driver Supervisors and Partner Carriers. This is a remarkable opportunity for an individual looking to pursue a career in the logistics/transportation/manufactured housing industry. Your expertise as a communicator and problem solver are highly valuable traits contributing to your success in an opportunity such as this! We can't wait to hear from you. Duties / Responsibilities: Manages large numbers of incoming and outgoing calls to all our retail, independent, and community customers. Schedules shipments with end customers efficiently and effectively. Resolves transportation issues by clarifying transportation rules, regulations, and policies; determines the cause of the problem; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; follow up to ensure resolution. Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution. Will be responsible for problem solving and resolving issues with management at our Retail Centers and customers. Keeps records of customer interactions, process customer data, and file documents. Coordinates and communicates service requirements of customers effectively, accurately, and timely. Goes the extra mile by inquiring about service requests to ensure one-trip service completion. Maintain physical and electronic records effectively. Other duties as assigned. Qualifications: Education: Bachelor’s Degree in business, Supply Chain or Logistics Management or 3 years of relevant experience Minimum 3 years of related experience in customer care coordination / administration. Experience with Transportation management systems, preferably Oracle Customer First Mindset Strong Analytical and problem-solving skills Proficient in AS-400 and MS Office Products, including Excel and Outlook email organization Excellent phone etiquette and communication skills. Must be well organized and able to effectively manage time. Ability to multitask and work in a fast-paced environment Physical Demands: Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. Constantly works in an indoor, temperature-controlled, sealed-window office environment. Work primarily involves sitting / standing. Travel Requirements: As needed, up to 25% Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton VTO program. Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00007 Clayton Connect