Customer Care Executive - Ahmedabad

Designation - Customer Care ExecutiveLocation - AhmedabadQualification - Any GraduateExperience - 0 - 2 yearsAbout Rentokil PCIRentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in2017 through a joint venture between Pest Control India and Rentokil, it operates across 300locations, aiming to set new standards in customer service. The company focuses onindustry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services andfootprint further.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:● The Customer Care Executive is responsible for contact management to strengthen thecustomer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involvescollaboration with the internal team and external stakeholders.Job Responsibilities:● Should be able to set the targets for the renewals based on the monthly portfolio● To support the branches for retention, and renewals & increase the branch revenue viaprice increase & up-selling● Compliant Management- To identify & resolve the customers' complaints within the specifictimelines● Alert Account Management- To identify the alert customer & bring the possibility of therevival of the accounts● To provide recommendations & suggestions to the branch for improvement● Conduct regular reviews & terminate the non-revival accounts● Should be able to analyse data and over the challenging areas to improvemonth-on-month performance.● Should be able to share the monthly dashboard with the analysis and recommendationsKey Result Areas:● Managing Residential & Commercial Renewals● Deliver budgeted profit through Price Increase● Lead Generation and self conversion● Customer RetentionInterested candidates can email at - alfeeya.siddiqui@rentokil-pci.comContact - 9322881417

Designation - Customer Care Executive
Location - Ahmedabad
Qualification - Any Graduate
Experience - 0 - 2 years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The Customer Care Executive is responsible for contact management to strengthen the

customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Should be able to set the targets for the renewals based on the monthly portfolio

● To support the branches for retention, and renewals & increase the branch revenue via

price increase & up-selling

● Compliant Management- To identify & resolve the customers' complaints within the specific

timelines

● Alert Account Management- To identify the alert customer & bring the possibility of the

revival of the accounts

● To provide recommendations & suggestions to the branch for improvement

● Conduct regular reviews & terminate the non-revival accounts

● Should be able to analyse data and over the challenging areas to improve

month-on-month performance.

● Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

● Managing Residential & Commercial Renewals

● Deliver budgeted profit through Price Increase

● Lead Generation and self conversion

● Customer Retention

Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com
Contact - 9322881417

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!