Customer Care Executive - Call Centre - Vikhroli

About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.● Needs to achieve monthly sales collection targetsRequirementsKey Result Areas:● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)● Ensure to maintain CRM quality standards in each customer communication.● Adhere to the benchmark & SOP prescribed in the training.● To Provide accurate information to all callers & resolve queries raised during the callsCompetencies (Skills essential to the role):● Attentiveness.● Excellent telephone skills● Clear communication skills● Ability to use positive language.● Time management skills and Good Typing speed● Good interpersonal skills and ability to work with internal & external team● Data AnalysisEducational Qualification / Other Requirement:● Graduation● Liking for TelesalesRole Type / Key working relationships:● Individual Contributor● Internal team● External stakeholdersBenefitsWhat can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it’s our people whomake our company what it is. We believe in:● Service● Relationships● Teamwork● ResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplacewelcoming to people of all backgrounds.

About the Role:

● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS

● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority

● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.

● Needs to achieve monthly sales collection targets

Requirements

Key Result Areas:

● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)

● Ensure to maintain CRM quality standards in each customer communication.

● Adhere to the benchmark & SOP prescribed in the training.

● To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

● Attentiveness.

● Excellent telephone skills

● Clear communication skills

● Ability to use positive language.

● Time management skills and Good Typing speed

● Good interpersonal skills and ability to work with internal & external team

● Data Analysis

Educational Qualification / Other Requirement:

● Graduation

● Liking for Telesales

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!