Customer Care Executive - South Kolkata

About the Role:The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:Should be able to set the targets for the renewals based on the monthly portfolioTo support the branches for retention, and renewals & increase the branch revenue via price increase & up-sellingCompliant Management- To identify & resolve the customers' complaints within the specific timelinesAlert Account Management- To identify the alert customer & bring the possibility of the revival of the accountsTo provide recommendations & suggestions to the branch for improvementConduct regular reviews & terminate the non-revival accountsShould be able to analyse data and over the challenging areas to improve month-on-month performance.Should be able to share the monthly dashboard with the analysis and recommendationsKey Result Areas:Managing Residential & Commercial RenewalsDeliver budgeted profit through Price IncreaseLead Generation and self conversionCustomer RetentionCompetencies (Skills essential to the role):Attentiveness.Clear communication skills.Ability to use positive language.Time management skillsData AnalysisEducational Qualification / Other Requirement:GraduationRole Type / Key working relationships:Individual ContributorInternal teamExternal stakeholdersWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:ServiceRelationshipsTeamworkResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplacewelcoming to people of all backgrounds

About the Role:

• The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Should be able to set the targets for the renewals based on the monthly portfolio
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

• Managing Residential & Commercial Renewals
• Deliver budgeted profit through Price Increase
• Lead Generation and self conversion
• Customer Retention

Competencies (Skills essential to the role):

• Attentiveness.
• Clear communication skills.
• Ability to use positive language.
• Time management skills
• Data Analysis

Educational Qualification / Other Requirement:

• Graduation

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!