Join Novibet as a Customer Care Manager and Drive Global Growth!Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1300+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.Why NovibetAt Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.Join us, and you will be part of a team of over 1,300 people worldwide that values collaboration, innovation, and personal growth.What We are looking for As a Customer Care Manager at Novibet, you'll ensure customer satisfaction by leading support teams, resolving complaints, and maintaining service quality standards. You will also analyze customer feedback to improve processes and build stronger customer relationships.What you will work onStrategically lead the development and implementation of customer operational management teams (in-house and outsourcing) for Spanish-speaking markets.Oversee Spanish customer care teams across the LATAM region, managing daily workflows and ensuring operational efficiency.Develop, coach, and mentor team members, fostering high performance, professional growth, and an inclusive team culture.Act as a key point of escalation for complex customer issues, driving swift resolution to enhance satisfaction.Design and execute strategies to improve customer service processes, satisfaction metrics (e.g. CSAT), and operational KPIs.Monitor and analyze customer feedback and operational data to identify trends and drive continuous improvement.Ensure seamless operation of customer support channels (email, chat, phone, social media).Collaborate with cross-functional teams to align on service improvements and meet evolving customer needs.Lead recruitment efforts, system/tool implementations, and policy development to establish high-performing customer service teams.What you bringBSc in Business Administration or in a relevant field would be an asset 3+ years of experience in customer management, preferably within contact center or customer operations.Project management expertise, with a track record of successfully leading operational initiatives.Proficiency in English and Spanish; additional languages (e.g., Greek) are a plus.Strong leadership, coaching, and mentoring skills, with a focus on fostering an inclusive culture.Excellent communication, organizational, and problem-solving abilities.Analytical mindset with experience in data-driven decision-making and trend analysis.What we offerWe truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:💰Competitive Compensation: Attractive salary and bonus scheme💻Top-Notch Equipment: All the tools you need for your role🚀Career Growth: Focused career development, performance management, and training opportunities🌍Inclusive Environment: A welcoming, international, and multicultural team🎉Engaging Activities: Exciting events, sports, and team-building activitiesAt Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Join Novibet as a Customer Care Manager and Drive Global Growth!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1300+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,300 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
As a Customer Care Manager at Novibet, you'll ensure customer satisfaction by leading support teams, resolving complaints, and maintaining service quality standards. You will also analyze customer feedback to improve processes and build stronger customer relationships.
What you will work on
- Strategically lead the development and implementation of customer operational management teams (in-house and outsourcing) for Spanish-speaking markets.
- Oversee Spanish customer care teams across the LATAM region, managing daily workflows and ensuring operational efficiency.
- Develop, coach, and mentor team members, fostering high performance, professional growth, and an inclusive team culture.
- Act as a key point of escalation for complex customer issues, driving swift resolution to enhance satisfaction.
- Design and execute strategies to improve customer service processes, satisfaction metrics (e.g. CSAT), and operational KPIs.
- Monitor and analyze customer feedback and operational data to identify trends and drive continuous improvement.
- Ensure seamless operation of customer support channels (email, chat, phone, social media).
- Collaborate with cross-functional teams to align on service improvements and meet evolving customer needs.
- Lead recruitment efforts, system/tool implementations, and policy development to establish high-performing customer service teams.
What you bring
- BSc in Business Administration or in a relevant field would be an asset
- 3+ years of experience in customer management, preferably within contact center or customer operations.
- Project management expertise, with a track record of successfully leading operational initiatives.
- Proficiency in English and Spanish; additional languages (e.g., Greek) are a plus.
- Strong leadership, coaching, and mentoring skills, with a focus on fostering an inclusive culture.
- Excellent communication, organizational, and problem-solving abilities.
- Analytical mindset with experience in data-driven decision-making and trend analysis.
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
- 💰Competitive Compensation: Attractive salary and bonus scheme
- 💻Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base. Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.Our Novi Values
Innovation – We strive for perfection and pursue timeless development.
Credibility – We are responsible and value our customers’ trust.
Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join usNovibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.We are a league of gamesome partnerswww.novibet.gr
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.
Our Novi Values
- Innovation – We strive for perfection and pursue timeless development.
- Credibility – We are responsible and value our customers’ trust.
- Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
- Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join us
Novibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.
We are a league of gamesome partners
www.novibet.gr
