Al Borg Diagnostics is seeking a motivated and customer-focused individual to join our team as a Customer Care Officer. This role involves providing exceptional customer service to patients and clients, managing inquiries, and supporting the efficient operation of our diagnostic centers.As a Customer Care Officer, you will be an essential point of contact for customers, ensuring their interactions with Al Borg Diagnostics are positive and professional. You will assist in managing appointments, handling customer feedback, and supporting administrative tasks to maintain smooth workflow.Responsibilities Welcome and assist walk-in customers, responding promptly to their needs and inquiries. Manage customer calls with courteous and professional communication. Register patients and create job orders in the laboratory system, facilitating smooth sample collection and testing processes. Deliver test results to customers, ensuring accuracy and confidentiality. Handle customer complaints and feedback, directing concerns to appropriate departments and following up as necessary. Maintain a clean and organized reception area and waiting rooms. Support billing processes by issuing bills and receipts upon payment. Assist in collecting customer satisfaction data and conducting follow-up calls when required. Provide administrative assistance, including documentation and report preparation. Adhere to all relevant health regulations and company policies. Train new reception staff as needed. Perform other related duties as assigned. Requirements Diploma in Health Management, Medical Records, Medical Laboratories, or equivalent; Bachelor’s degree preferred. Previous experience in customer service or healthcare-related roles is an advantage. Excellent communication and interpersonal skills. Proficiency in handling customer inquiries and resolving issues with empathy. Strong organizational skills and attention to detail. Able to multitask and work effectively in a fast-paced environment. Fluency in Arabic is required; proficiency in English is a plus. Competent in using computer systems and office software. Willingness to work flexible shifts, including weekends and holidays.
Al Borg Diagnostics is seeking a motivated and customer-focused individual to join our team as a Customer Care Officer. This role involves providing exceptional customer service to patients and clients, managing inquiries, and supporting the efficient operation of our diagnostic centers.
As a Customer Care Officer, you will be an essential point of contact for customers, ensuring their interactions with Al Borg Diagnostics are positive and professional. You will assist in managing appointments, handling customer feedback, and supporting administrative tasks to maintain smooth workflow.
Responsibilities
- Welcome and assist walk-in customers, responding promptly to their needs and inquiries.
- Manage customer calls with courteous and professional communication.
- Register patients and create job orders in the laboratory system, facilitating smooth sample collection and testing processes.
- Deliver test results to customers, ensuring accuracy and confidentiality.
- Handle customer complaints and feedback, directing concerns to appropriate departments and following up as necessary.
- Maintain a clean and organized reception area and waiting rooms.
- Support billing processes by issuing bills and receipts upon payment.
- Assist in collecting customer satisfaction data and conducting follow-up calls when required.
- Provide administrative assistance, including documentation and report preparation.
- Adhere to all relevant health regulations and company policies.
- Train new reception staff as needed.
- Perform other related duties as assigned.
Requirements
- Diploma in Health Management, Medical Records, Medical Laboratories, or equivalent; Bachelor’s degree preferred.
- Previous experience in customer service or healthcare-related roles is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in handling customer inquiries and resolving issues with empathy.
- Strong organizational skills and attention to detail.
- Able to multitask and work effectively in a fast-paced environment.
- Fluency in Arabic is required; proficiency in English is a plus.
- Competent in using computer systems and office software.
- Willingness to work flexible shifts, including weekends and holidays.
Al Borg Diagnostics is a leading provider of diagnostic health services, with a rich history of growth and expansion. Established in Jeddah in 1998, the company has become one of the largest private diagnostics providers in Saudi Arabia. Over the years, Al Borg Diagnostics has continued to expand at an accelerated pace, both within the Kingdom and beyond. The company has established a strong presence in the Gulf Cooperation Council countries and selected African countries, based on a scientific study that took into account demographic location and health status.One of the key factors driving Al Borg Diagnostics’ success is its distinguished competitive network. The company’s capabilities are enhanced by Al Burj Laboratories, which specializes in diagnostic services. This has enabled Al Borg Diagnostics to create new opportunities and expand its reach, providing integrated services characterized by accuracy and speed thanks to the latest global diagnostic developments.Looking towards the future, Al Borg Diagnostics is guided by Saudi Arabia’s ambitious vision 2030 for sustainable development in the field of laboratories and preventive diagnosis. With its strong track record of growth and expansion, Al Borg Diagnostics is well-positioned to continue leading the way in diagnostic health services across the region and beyond.Our VisionEmpowering healthcare consumers for best decisions to improve population health and reduce burden on healthcare expenditure, in order to be a major contributor in realizing 2030 vision in the healthcare sector.Our MissionTo build our capabilities and increase our capacity to run and operate a reliable diagnostic lab platform to serve the healthcare consumers, government and payers.Our Core ValuesBeing a leader in the Arab Gulf and North African region, our values provide the foundation of our success and the guide to our individual and organizational behavior, whereby we are committed to delivering a unique and exquisite experience to our clients, in line with the latest trends and state of the art technologies.Collective ResponsibilityWe are committed to providing our best to our communitiesTransparencyWe are committed to the highest standards of transparency in all areas of our workTeamworkWe work hand in hand and in mutual trust with our customers to celebrate our success as oneInnovationWe seek constant development and the adoption of the latest world-leading technologiesLeadershipIt is one of our most important values and what we strive to achieve in every taskAccountabilityWe feel responsible for providing high-quality services that exceed expectationsFor more information about AlBorg, please visit https://alborgdx.com/ksa/en/about-al-borg/
Al Borg Diagnostics is a leading provider of diagnostic health services, with a rich history of growth and expansion. Established in Jeddah in 1998, the company has become one of the largest private diagnostics providers in Saudi Arabia.
Over the years, Al Borg Diagnostics has continued to expand at an accelerated pace, both within the Kingdom and beyond. The company has established a strong presence in the Gulf Cooperation Council countries and selected African countries, based on a scientific study that took into account demographic location and health status.
One of the key factors driving Al Borg Diagnostics’ success is its distinguished competitive network. The company’s capabilities are enhanced by Al Burj Laboratories, which specializes in diagnostic services. This has enabled Al Borg Diagnostics to create new opportunities and expand its reach, providing integrated services characterized by accuracy and speed thanks to the latest global diagnostic developments.
Looking towards the future, Al Borg Diagnostics is guided by Saudi Arabia’s ambitious vision 2030 for sustainable development in the field of laboratories and preventive diagnosis. With its strong track record of growth and expansion, Al Borg Diagnostics is well-positioned to continue leading the way in diagnostic health services across the region and beyond.
Our Vision
Empowering healthcare consumers for best decisions to improve population health and reduce burden on healthcare expenditure, in order to be a major contributor in realizing 2030 vision in the healthcare sector.
Our Mission
To build our capabilities and increase our capacity to run and operate a reliable diagnostic lab platform to serve the healthcare consumers, government and payers.
Our Core Values
Being a leader in the Arab Gulf and North African region, our values provide the foundation of our success and the guide to our individual and organizational behavior, whereby we are committed to delivering a unique and exquisite experience to our clients, in line with the latest trends and state of the art technologies.
Collective Responsibility
We are committed to providing our best to our communities
Transparency
We are committed to the highest standards of transparency in all areas of our work
Teamwork
We work hand in hand and in mutual trust with our customers to celebrate our success as one
Innovation
We seek constant development and the adoption of the latest world-leading technologies
Leadership
It is one of our most important values and what we strive to achieve in every task
Accountability
We feel responsible for providing high-quality services that exceed expectations
For more information about AlBorg, please visit https://alborgdx.com/ksa/en/about-al-borg/
