Customer Care Officer

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Customer Care Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. As a Customer Care Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You’ll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you’re someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: Competitive salary and benefits package Opportunities for career progression aligned with the company’s growth Immediate interview for qualified candidates All your information will be kept confidential according to EEO guidelines. United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.