Customer Care Representative - German

Job description

Job Description: Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. Within the group, Orascoptic is a dental loupes business that is currently looking for a Customer Service Representative. In this role, you will be responsible for providing customer service to dental professionals and our sales representatives in Europe. What is your role going to look like? As a member of the European team, you will primarily support the German, Dutch, English, and Irish markets. Act as a primary point of contact for our clients, handling their requests, orders, and possible complaints. Work with or assist cross-functional departments within the company. You will cooperate with our manufacturing facility in Jicin and the sales team for the related markets. A big part of your day will involve order management – receiving, monitoring, reviewing, and processing customer orders in Oracle and SAP. You can expect to receive requests primarily via email (CRM), via phone, and via Teams chat. #LI-PG2 Job Requirements: What can you look forward to? 25 days of vacation 3 unpaid sick days Contribution to wellness and leisure activities – Pluxee card Retirement plan contribution and life insurance Language courses Employee Assistance Program free consultations in mental health, legal and financial areas for you and your family members Company discounts Attractive work environment in Jičín Free parking in the office We offer company-sponsored dining – enjoy meals at a reduced price right at work What will you bring? Native-level (or C2) German and fluent English are required; Dutch language skills are an advantage. Customer centric approach Good communication skills (efficient, friendly and positive) Curiosity and drive for continuous improvement Experience or ability to learn CRM and ERP tools Organizational skills and attention to detail We’re looking forward to receiving your CV. Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members. Operating Company: DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.