Customer Care Senior Representative

Job description

Responsibilities: • Establish customer contact by handling incoming calls and initiating follow up outbound calls. • Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. • Resolve customer concerns by providing appropriate information regarding products and services. • Record customer information and maintain database by obtaining, entering, and verifying required data. • Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards • Facilitate sales process by communicating/sharing information with appropriate internal and external contacts. • Complete and ensure accurate validation of insurance benefits • Provide customer follow-up as required • Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results. Requirements: • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred • An ability to build rapport with customers • An ability to navigate multiple computer systems • An ability to pronounce the 52 States of America and refer to guide to access abbreviations • An ability to work in a target-driven environment • Proficiency in Microsoft office programs and general computer operations • Ability to learn and follow basic direction on process • Must have mastery of the English language, both oral and written • Must be detail-oriented and organized to maintain accurate records • Must have the ability to focus and work quickly • Sense of urgency in reporting any concerns to immediate supervisor • High School diploma or equivalent required • 1-2 years’ experience working in the medical field preferred Inclusion. Belonging. Unleashing the power of being unique. At NTT DATA what you do matters. Because here YOU can.