Customer Care Specialist

Job description

Duties: · The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, In­store Photo and refill reminder services. · This position also supports programs to increase revenue, generate sales and conserve existing assets. · Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays. · Respond and research requests from customers via telephone and e­mail. · Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history. · Provide assistance with web site navigation and placing web orders. · Provide company and product information. · Follow defined policies and procedures to provide a consistent level of excellent customer service. · Make outbound calls to patients regarding maintenance medications. · Follow up with local store for patient to ensure script is ready as promised when necessary. · Execute specialty programs such as surveys, promotional sales, and store follow up calls. · Able to efficiently access multiple electronic systems. Requirements: A minimum of 1 year in a customer service role or related experience; Medical background, retail and call center experience preferred Minimum High School Diploma or GED; College degree or certificate preferred All your information will be kept confidential according to EEO guidelines. IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you! One of the largest staffing organizations in the United States, provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and on-site locations.