Customer Care Specialist

Job description

Requisition Number: 77488 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions Role Purpose The primary scope of the customer service position involves ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about products, services, or policies. Key Responsibilities Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities Ability to craft product discrepancy specification information to customers Build positive working relationships with both internal and external customers Understand and execute contractual agreements Oversee customer requirements with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements Professional communication skills to include excellent use of grammar and sentence structure Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers Participation in training, testing, and project related activities as identified Represent to the customer in a highly effective, professional manner Experiences/Education - Required 2-year degree required or 5+ years of experience in Customer Service or similar field Preferred 2+ years of experience working in a similar field Represent the business in a professional manner at all times Strives to work in a dynamic, flexible environment where priorities are continually changing Self-starter with a desire to improve the customer experience Strong oral and written communication skills Ability to build relationships and communicate across all levels of the organization Effective problem solver, detail oriented, positive Standout Colleague – ability to lead and participate within ambitious work teams Proficiency with computer programs such as Microsoft Office, Excel, Word, SharePoint Excellent typing and keyboarding skills Good problem solving, analytical and math skills Ability to work a variety of work schedules, including holiday and weekend emergency coverage Experiences/Education - Desired SAP and Salesforce experience a plus Basic understanding of Microwave connector products Other verbal and written language skills a plus Strong interpersonal skills; solid work ethic; dedicated Team oriented; problem solver Sincere desire to deliver outstanding customer experience HOURS OF WORK: 40 hours per week, Monday – Friday, 7AM to 4PM Flexible and willing to work different hours for training This position does not support immigration sponsorship. The range for this position is $39,880.00 - $54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .