Customer Care Specialist (German)

At **Rohlik**, Customer Care is one of the reasons we’re a **love brand**. Customers regularly praise our service on social media — because we’re fast, human, and we actually care. As a **Customer Care Specialist**, you’ll be on the front line of that experience. You’ll help customers via **phone, email and chat**, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped. ## **Why this role is exciting** - You’ll represent a brand known for **exceptional customer service** — and help set the standard every day. - You’ll work with real people and real situations — problem-solving, not scripts. - You’ll handle both **inbound and outbound** communication, not just replies. - You’ll join a team that supports each other and takes pride in doing things properly. - **Hybrid setup:** After onboarding (typically 1–2 months), home office is possible — **3 days in the office, 2 days Home Office**. ## **What you’ll do** - Communicate with customers through **email, phone and chat** (inbound and outbound) - Resolve requests such as delivery time/address changes, item modifications, or contact detail updates - Help customers when something goes wrong — late orders, delivery issues, complaints - Coordinate with couriers to support successful and timely deliveries - Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast - Provide accurate information about products and services - Capture customer feedback and share it to improve our service - Use your authority to compensate complaints with credits within defined limits - Contribute to a positive team atmosphere — Customer Care is a team sport ## **What we’re looking for** - Experience from customer service or customer-facing roles - **German is a must (advanced level)** — written and spoken - **English OR Czech/Slovak is needed** (written and spoken) - Strong communication skills and a naturally customer-oriented approach - Stress resilience and the ability to handle conflict situations calmly - Quick learner, comfortable with basic tools (Google Workspace) - You can think outside the box and find the best solution for the customer - **Willingness to work in shifts is required**, the role may include work on weekends **What’s in it for you** - **Fair reward -** You’ll get a fixed salary and variable part. Great work is rewarded clearly and fairly. - **Good food every day -** You’ll enjoy a **free lunch every day and fresh fruit & veggies** in the office. Because good food fuels great work. - **Life, not just work - Hybrid setup:** After onboarding (typically 1–2 months), **3 days in the office, 2 days Home Office**. And **unlimited paid vacation** based on trust. - **Personal growth -** You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. - **Real impact -** What you do here matters. You’ll see your work changing how people eat and live — from day one. - **Recognition among colleagues -** Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. - **Xtra membership -** You’ll get free Xtra membership and 10% cashback on everything you buy on [](http://Rohlik.cz). - **Sport & wellbeing -** You’ll stay active with company sports challenges or a subsidised **Multisport card**. - **A team that sticks together -** You’ll work with people who move fast, support each other and celebrate wins together. - **If this sounds like you…**You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?