Customer Care Specialist HU

Job description

At **Kifli**, Customer Care is one of the reasons we’re a **love brand**. Customers regularly praise our service on social media — because we’re fast, human, and we actually care. As a **Customer Care Specialist**, you’ll be on the front line of that experience. You’ll help customers via **phone, email and chat**, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped. ## **Why this role is exciting** - You’ll represent a brand known for **exceptional customer service** — and help set the standard every day. - You’ll work with real people and real situations — problem-solving, not scripts. - You’ll handle both **inbound and outbound** communication, not just replies. - You’ll join a team that supports each other and takes pride in doing things properly. ## **What you’ll do** - Communicate with customers through **email, phone and chat** (inbound and outbound) - Resolve requests such as delivery time/address changes, item modifications, or contact detail updates - Help customers when something goes wrong — late orders, delivery issues, complaints - Provide accurate information about products and services - Capture customer feedback and share it to improve our service - Use your authority to compensate complaints with credits within defined limits - Contribute to a positive team atmosphere — Customer Care is a team sport ## **What we’re looking for** - Experience from customer service or customer-facing roles - **Hungarian is a must (advanced level)** — written and spoken - **English is needed** (written and spoken) - Strong communication skills and a naturally customer-oriented approach - Stress resilience and the ability to handle conflict situations calmly - Quick learner, comfortable with basic tools (Google Workspace) - You can think outside the box and find the best solution for the customer - **Willingness to work in shifts is required**, the role includes working on weekends **What we offer** - **Fair pay** – competitive fixed salary, no politics or hidden bonuses. - **Good food every day** – free fruit, snacks, coffee & soft drinks, plus **Kifli Premium Membership** with **10% cashback** on every purchase. - **Life, not just work** – **unlimited paid vacation** to recharge when you need it. - **Real growth** – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day. - **Recognition & team spirit** – your work is seen and appreciated; we celebrate together, from warehouse to HQ. - **Dog Friendly Office** - **Movement & well-being** – stay active with company challenges and use your **SZÉP card** for health, leisure, or food benefits. - **Little extras** – free parking, supportive colleagues, and a friendly, down-to-earth team culture. #Kifli