Customer Care VIP Specialist - Borgata

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Host of Customer Care, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE DAY-TO-DAY: Assist guests with a wide variety of reservations, inquiries and/or concerns regarding their reservation(s) and experience Anticipate guest needs and engage guests to capture all possible up-sell and cross-sell opportunities to maximize revenue, and able to explain Resort offerings Multi-task while recording guest information into multiple reservation systems, ensuring maximum data integrity and accuracy Secure and process advance deposits or payment in full when making reservations Collaborate with Accommodation Managers to evaluate individual performance and make improvements where the need has been indicated Answer escalated telephone calls and analyze the situation to determine proper course of action; decisions may include approving or denying a complimentary based on a more thorough player evaluation or collaborating with property personnel for a solution May handle Front Desk tasks as it relates to folios, room assignments and escalated service requests Perform other job-related duties as requested THE IDEAL CANDIDATE: High School Diploma or GED Required 1+ Years of Prior Relevant Experience Required 1+ Years of Prior Relevant Customer service experience Preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: Pay Rate: The rate for this role is: $21.00 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW ? Apply today!