Customer Care Working Student (m/f/d)

Job description

ABOUT YEPODA Clean K-Beauty Innovation. No compromises. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We are looking for a passionate Customer Care Working Student to support our amazing customers and community. YOUR TASKS - Customer Support: Respond to customer inquiries across email, chat, and social channels in a timely, friendly, and on-brand tone, making sure every customer feels heard, valued, and well taken care of. - Order & Ticket Management: Handle order-related requests (returns, exchanges, shipping issues, and general questions) via our helpdesk system, keeping response times fast and the ticket backlog low. - Escalation & Reporting: Spot recurring issues or complaints and proactively escalate them. - Data Protection & Compliance: Handle all customer data and communication in line with GDPR and EU data protection standards. YOUR PROFILE - You are currently studying, ideally in Communications, Business, Marketing, or a related field. - Fluency in English is required, along with fluency in at least two of the following languages: French, German, Polish, Spanish, or Italian. - Prior experience in customer service, community management, or another customer-facing role is a plus. - Experience with helpdesk tools such as Gorgias (or similar support software) is a plus. - You are empathetic, detail-oriented, and enjoy communicating with customers of all backgrounds – including our many young customers. - You are proactive and comfortable taking ownership of customer issues from first contact to resolution. WHAT WE OFFER - Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. - Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. - Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. - Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. - We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. - Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! - Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy. Would you like to be part of the team? Then we'd love to hear from you! 🫰✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.