Customer Claims Analyst

Job description

The Impact You'll Make As our Customer Claims Analyst , you’ll play a key role in ensuring customer complaints and claim-related activities are managed accurately, efficiently, and consistently across the organization. You will support the full claim lifecycle—from intake through closure—while maintaining clear communication, reliable documentation, and alignment with DPS complaint handling standards and customer expectations. At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day. Your impact? You will help strengthen customer trust, improve responsiveness, and support continuous improvement by ensuring claims are tracked, documented, and resolved effectively. Your work will contribute to better operational alignment, audit readiness, and improved customer experience across our global business environment. You’ll collaborate with Quality, Engineering, Logistics, Finance, Sales, Customer Service, and plant teams , taking ownership of claim administration, customer communication, documentation accuracy, and process coordination , helping us move toward a more customer-focused and operationally efficient future . What You’ll Be Doing Manage customer complaints and claim-related activities from case creation through closure, ensuring accurate documentation and process consistency across systems. Coordinate claim-related tasks, material returns, cross dock logistics, and commercial processing activities with internal teams and external stakeholders. Communicate claim status, corrective actions, and updates through customer portals, email, service tickets, and collaboration tools to maintain stakeholder alignment. Maintain audit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements. Track claim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives. What We're Looking For Proven experience in quality or customer claims handling within manufacturing, industrial, or customer service environments. Knowledge of Salesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes . Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities effectively. Proficient communication skills in English , both written and spoken, with the ability to work across global and cross-functional teams. A mindset of customer focus, professionalism, accountability, teamwork, and continuous learning in an international business environment. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.