Customer & Commercial Operations Specialist-Shanghai

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Shanghai,CHN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Act as a key resource to the manager by supporting team alignment, driving operational improvements, and resolving complex issues. - Develop and standardize training materials and process documentation to support team learning and consistency. - Lead cross-functional collaboration with FSO, Order Fulfillment, Engineering, and others to resolve complex issues and drive expedition strategy. - Collaborate with stakeholders to influence resource allocation, process development, and delivery commitments. - Handle complex customer requests and manage multi-site scenarios involving orders, billing, and entitlement. - Maintain strategic communication with FSO and customers; resolve issues efficiently and drive continuous improvement. - Contribute to system testing (RIT/UAT) and proactively resolve recurring system issues (e.g., B2B, ASN), recommending improvements. - Ensure operational processes meet compliance requirements and actively contribute to functional KPIs and strategic goals. - Strengthen customer relationships and maintain strategic communication with FSO and customers to resolve complex issues and drive improvement. - Independently manage MDG customer master setup and entitlement compliance across multiple sites. ​ **Functional Knowledge** - Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines **Business Expertise** - Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market **Leadership** - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements **Problem Solving** - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information **Impact** - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies **Interpersonal Skills** - Explains difficult or sensitive information; works to build consensus **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.