Customer Communication Management Consultant

Job description

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond. Your journey with us As a Customer Communication Management (CCM) Consultant at Deloitte, you design and implement OpenText CCM solutions that integrate with enterprise platforms like SAP. You translate business needs into scalable architectures, streamline communication workflows, and help global organizations modernize their customer‑facing technologies. You will be a part of the SAP Digital Content Services (DCS) team. Your responsibilities will include: Analyze current communication processes and identify inefficiencies across document generation, approval, and distribution Design scalable communication architectures and strategies across multiple channels (print, email, digital, portals) Implement Customer Communication Management (CCM) solutions and enterprise output management platforms Integrate communication platforms with SAP and other enterprise systems Design templates, dynamic content structures, and communication workflows Configure high-volume communication solutions (invoices, statements, confirmations, regulatory communications) Enable multi-channel delivery and optimize customer communication experiences Facilitate workshops with business stakeholders and IT teams to translate communication needs into technical solutions Guide organizations toward modern communication strategies and best practices Collaborate with cross-functional teams to deliver integrated solutions Let’s talk about you Essential Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, Communications, or related field 2+ years of experience in customer communication, output management, document automation, or CCM platforms Experience with enterprise communication systems, document generation, or workflow automation. Strong understanding of multi-channel communication strategies (print, email, digital, portals) Excellent communication and interpersonal skills; ability to work with business and technical stakeholders Strong problem-solving and analytical capabilities with results-oriented mindset Ability to translate business communication needs into scalable technical solutions Fluency in Dutch or French required. Fluency in both is a big advantage ; English proficiency essential. Eligible to work in Belgium (valid work permit, EU citizenship, or equivalent authorization required) Valued Experience Hands-on experience with CCM platforms (e.g., Adobe Experience Manager, OpenText, Quadient, or similar solutions) Experience with SAP output management or enterprise integration Background in CRM systems or customer data analytics Experience in regulated industries (finance, healthcare, insurance) Familiarity with document templates, dynamic content, or workflow design Exposure to agile methodologies and modern communication technologies We value consultants who want to design solutions, influence architecture, and work closely with customers to build meaningful communication experiences. You thrive in dynamic, client-facing environments, enjoy solving complex business problems, and are passionate about customer experience. We welcome applications from candidates with diverse backgrounds—if you have foundational knowledge in customer communication or document management and are eager to grow your expertise in modern CCM platforms, we’d like to hear from you. With decades of SAP experience, we help clients in transforming their organization and take it to new levels of performance with a suite of solutions centred on the leading-edge SAP S/4 HANA platform, in areas such as enterprise transformation, finance and supply chain, incorporating advanced technology applications such as artificial intelligence, blockchain, and IoT Who is Deloitte? We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation. In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities. Why Deloitte? Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you. Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact. We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values . Life looks different for each of us, so we created a varied benefits package that you can tap into: My Benefits My Choice , a flexible rewards plan tailored to your lifestyle and priorities Sustainable transport options offered by Mobility@Deloitte Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte Wellbeing tips and activities powered by Energise@Deloitte Topped off with other health benefits and insurance opportunities Empowering our employees with flexible work arrangements remains essential in today's reality: Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises). Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime. Join us to make an impact together! Apply now! #LI-MB2