Customer Communications Specialist

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At a functional level, Commerce is responsible for the commercial performance of the business through sales, account management, marketing, and product management activities. Product & Marketing is responsible for the development (where appropriate), oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market. Key Accountabilities Manage the execution of customer communications through planning and writing customer communications to support all customer channels (driver, client & partner) using Ayvens tone of voice. Manage and maintain communications library to ensure regular review and improvement to support customer service strategy and business objectives. Develop customer understanding through improved customer communications at all journey touchpoints in-line with FCA regulations. Write and amend transactional message content for customers, working closely with process owners and subject matter experts. Manage the end-to-end process of execution of customer communications through full sign off and distribution, working closely with customer data colleagues. Drive improvements in communications to move to digital through email communications, links, and working with digital marketing team to improve and update website & FAQ content. Support business with ad hoc requests for external communications and communications amendments. Skills and Experience Working knowledge of core Microsoft applications (Word, Excel, MS Teams) Experience and knowledge of leasing business (preferably ALD or LeasePlan) Experience and knowledge of regulated financial services Experience of working in a communications or marketing role Knowledge of Customer Duty / compliance frameworks Strong written communication skills and copywriting Strong organisational skills and project management Strong interpersonal skills with ability to deal with stakeholders at all levels Ability to work in a dynamic face paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines. What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.