Customer & Community Growth Manager

Job description

**Who we are**: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. **What we're looking for:** We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem. This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and will be responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra's fintech, marketplace, and AI software products. As we continue to scale through Series B, we're building more than software—we're creating the largest community of independent healthcare practice owners in the country. You'll be responsible for launching customer communities, developing advocacy programs, leading customer communications, and creating educational content that strengthens relationships while driving measurable business growth. The ideal candidate is a builder who thrives in high-growth startups and enjoys creating programs from scratch. You'll be equally comfortable speaking with physicians, practice administrators, executives, and cross-functional stakeholders while turning customer engagement into increased product adoption, higher spend, stronger retention, and long-term loyalty. ### Your responsibilities will include: - Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators. - Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers. - Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings. - Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs. - Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives. - Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights. - Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy. - Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle. - Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion. - Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth. ### You have: - 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles. - Experience building customer communities, advocacy programs, or engagement initiatives from the ground up. - Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies. - Exceptional communication, relationship-building, and executive presence with the ability to influence customers and internal stakeholders without direct authority. - Excellent project management and cross-functional collaboration skills with the ability to execute multiple initiatives simultaneously. - Strong analytical mindset with experience measuring customer engagement and business outcomes. - Comfortable operating in ambiguity and moving quickly from idea to execution. - Experience supporting SMB and mid-market customers. - Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus. - Experience working in VC-backed Series B-D technology companies is strongly preferred. ### What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra. - Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options. - Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match. - Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.