Customer Contact Centre Representative

Job description

Job Description Looking for new opportunities in your career? Wherever you’re heading, let’s go there together! Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Whatever your goal is, let’s make each other’s dreams come true. Come grow with us! Customer Contact Centre in Circle K Business Centre in Riga is growing and looking for a professional who is passionate about people and would like to join our global family as: Customer Service Representative Type of Employment : Permanent Working hours: shift work – from 08:00 to 17:00 Employment type: full-time, on-site work Location : Riga, Latvia Visa requirements : A valid work permit from the EU/EEA (relocation assistance is not provided) WHAT YOU'LL DO Providing professional and courteous support to B2B and B2C customers via phone on daily matters; Consulting customers and resolving issues via email correspondence (both B2B and B2C segments); Supporting fuel station employees by helping to promptly resolve current situations; Collaborating with the sales team – exchanging information and providing timely support via phone and email; Communicating effectively with internal company departments to ensure a high level of customer satisfaction; Entering and processing data in customer service systems. WHAT YOU'LL NEED Previous experience in customer service (considered an advantage); Ability to communicate clearly and understandably in Latvian, knowledge of English is an advantage; Good computer skills (MS Office, email, CRM systems, etc.); Accuracy, strong sense of responsibility, and customer-oriented mindset; Ability to work in a dynamic environment and effectively solve problem situations. WHY WORK WITH US For 6 years in a row, Circle K Business Centre has been awarded 1st place in the “CV-Online TOP Employer” International Business Services category; Monthly salary 1400 EUR gross; Covered tariff plan for your mobile phone; Health insurance; Employee discounts in our stores; Global and fast-paced work environment; Positive atmosphere and great colleagues around you; Opportunities for professional development and training. And more! Interested? We encourage you to apply by 17th of September, 2026. We know great companies are built from within by great people like you. Come grow with us! Circle K Business Centre SIA Nr: LV40103511774 Duntes iela 6, Rīga, Latvija, LV-1013