Customer Credits and Spare Parts Coordinator (Le Bourget)

Job description

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. What are your contributions to the team? Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental). Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification. Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts. Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings. Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees. Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary. Research, review, and verify “Over-and-Above” billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare Parts. Perform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputes. Adhere to Bombardier General Work Rules. How to thrive in this role? You typically have five (5) years’ experience in Aircraft Industry Customer Service related activities. Two (2) years previous SAP experience preferred. You have thorough knowledge of Spare Parts Warranty polices and programs. Including but not limited to: Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty. You have thorough knowledge of Spare Parts price catalog Terms & Conditions. You have thorough knowledge of SAP functional transactions to allow for researching, crediting, and/or modifying billings of customer accounts. Now that you can see yourself in this role, apply and join the Bombardier Team! Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. Job Customer Credits and Spare Parts Coordinator (Le Bourget) Primary Location France Organization BA France SAS Shift Employee Status Regular Requisition 15167 Customer Credits and Spare Parts Coordinator (Le Bourget)