Customer & Dealer Support

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it. About Luton Casino Grosvenor Luton Casino sits at the heart of the town, with excellent transport links and free on site parking. Home to over 80 slots, table gaming, poker and sports betting, it’s a vibrant, high energy venue. What truly sets Luton apart is its friendly, inclusive team culture, where people feel supported, developed and proud to deliver standout service every day. Site-Specific Benefits • Easy, stress free commuting with free on site parking, a central location and excellent public transport links. • Great everyday perks, including team feeding on shift, paid breaks and a free uniform. • Extra value beyond work, with access to local discounts through our partner network. • A social, energetic environment, brought to life through regular team and customer events. • A people first culture, led by supportive leaders with a strong focus on training, development and internal progression. We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role - where your experience meets leadership on the gaming floor. In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable. From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action. Skills & Experience Needed: • Active PFL issued by the Gambling Commission • Proven experience as a competent casino dealer • Strong understanding of table security, game integrity, and safer gambling practices • Excellent communication and customer service skills • Confidence to supervise tables and support the wider casino team Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK. Why Join Us? As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand. • Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded. • A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills. • Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters. • High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do. • Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group. We’re for Everyone If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. #GrosvenorCasinos