Customer Delivery Architect, Customer Experience - Networking, Security & AI Infrastructure

Job description

Your Impact Drives technical leadership and innovation within and across technology domains, serving as a trusted advisor for complex, cross-functional initiatives at regional and global scale. Leads the design, planning, and delivery of tailored solutions that address current and future customer needs, leveraging deep expertise in Cisco and third-party technologies, advanced AI, and automation. Partners with senior customer leaders and cross-functional teams to guide strategic engagements, shape technical adoption journeys, and ensure solutions deliver measurable business value and long-term customer success. Champions documentation excellence, digital asset creation, and knowledge management, synthesizing customer feedback and industry trends to influence Cisco’s product direction and enhance methodologies. Expands relationships, nurtures new opportunities, and drives continuous improvement by integrating advanced technologies, sharing best practices, and enabling transformation for both customers and internal teams. What You'll Do Serve as a technical authority in multiple technology domains, driving strategic customer engagements and leading global, highly complex initiatives with regional and industry influence. Lead strategic engagements with customer executives, guiding transformative business decisions and shaping the customer’s technical adoption journey in alignment with long-term business goals. Cultivate and expand high-level customer relationships and partnerships, influencing customer outcomes, bringing in new customers, and strengthening key relationships. Oversee the design and delivery of global, scalable solutions to meet evolving customer needs, anticipate innovation, and guide complex transformations and strategic roadmaps. Champion documentation excellence by setting organizational standards for content quality, visual design, and stakeholder alignment. Lead research and integration of advanced AI and automation technologies to enhance project efficiency and delivery outcomes, ensuring AI-informed work is accurate, ethical, and impactful. Oversee sophisticated simulations and provide expert support for the most complex technical escalations. Lead strategic technical discussions across stakeholders, share Cisco’s product roadmap by integrating customer feedback and market insights, and develop differentiated solutions that drive long-term business value. Play a key role in enterprise knowledge management, digital asset creation, and the strategic integration of AI across consulting practices. Foster high-level collaboration and a unified customer experience across Cisco, vendors, and partners to achieve strategic alignment and business KPIs. Lead global pre-sales initiatives and present transformative solutions, cultivate leadership and innovation within teams and customer organizations, and mentor talent across the enterprise. Influence and collaborate with senior stakeholders and industry leaders to drive unified engagement, represent Cisco as a keynote speaker at major industry events, and promote innovation and continuous improvement. Minimum Qualifications Typically requires Bachelor's degree in relevant field with 12+ years of related experience, or Master's degree with 8+ years of related experience, or equivalent related work experience Expert level (e.g., CCIE) or equivalent relevant certification expected Preferred Qualifications Demonstrated experience leading global, highly complex technical initiatives and strategic customer engagements Deep expertise in multiple Cisco domains and the integration of advanced AI and automation technologies Proven ability to cultivate executive-level customer relationships and influence transformative business decisions Strong leadership in setting organizational standards, driving innovation, and mentoring teams -Recognized industry presence through keynote speaking, thought leadership, or major contributions to industry forums Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.