Customer Delivery Engineer

Job description

**Wanna join the adventure?** Customer Delivery Engineers (CDEs) own the end-to-end deployment and execution of customer satellite missions at Loft. We serve as the primary technical interface to our customers and translate mission objectives into operational reality, from early requirements and ConOps development through commissioning, on-orbit operations, and continuous improvement. CDEs operate real spacecraft and work directly with customers to build mission applications on top of Loft’s API and operational infrastructure. You will translate mission objectives into executable workflows, configurations, and tooling that ensure reliable, scalable on-orbit execution. You will sit at the intersection of satellite operations, customer engineering, software development, systems engineering, and program execution, delivering meaningful outcomes for every mission you support. ### About this role: - Serve as the primary technical interface for customer missions, aligning on objectives, managing expectations, and ensuring mission success - Own the full mission lifecycle, from requirements definition and ConOps design through launch, commissioning, on-orbit execution, anomaly triage, and long-term optimization - Operate Loft spacecraft and payloads on orbit, driving mission execution, anomaly resolution, and performance optimization across the fleet - Work directly with customers to design and implement mission applications on Loft’s API and operational framework, enabling effective and scalable on-orbit operations - Develop mission tooling and automation in Python to improve reliability, adoption, and operational scale - Translate operational experience and customer feedback into concrete product improvements and roadmap input ### Must haves: - 3+ years of experience in an operational engineering environment, such as satellite operations, forward deployed engineering, production infrastructure, backend or platform engineering for live products, or other mission-critical systems - Experience with satellite operations, spacecraft commissioning, or AIT - Experience owning or significantly contributing to production systems operating in real-world, mission-critical environments - Experience diagnosing and resolving issues in complex, multi-layered systems by tracing failures across interfaces and dependencies - Strong Python scripting skills and comfort building automation for operational systems - Experience working across software systems, APIs, and infrastructure such as Docker or similar DevOps environments - Ability to operate effectively in dynamic, high-pressure environments where requirements evolve and real-time decisions matter - Strong communication skills and experience working directly with customers or cross-functional stakeholders ### Nice to haves: - Experience with spacecraft subsystems such as guidance and control, power systems, or communications systems - Experience integrating external systems into larger operational architectures - Experience with configuration languages such as CUE - Experience operating within a full product lifecycle, translating real-world usage and feedback into system or tooling improvements - Experience working with international or cross-cultural teams ### Some of our awesome benefits: - Equity, we want you to have an active role in our success - Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours, we want you to be at your best - Health and life insurance, we care about your health - Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it [#loft-gourmand](https://loftorbital.slack.com/archives/C02G64537DF)) - Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences - Company and team off-sites and many other events to work & celebrate together - Relocation assistance to Toulouse when applicable