Customer Delivery Specialist with German

Job description

Strength. Care. Growth. Did you know that A1 Bulgaria is working on international projects as well? Our wide portfolio has long passed the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers. State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver best-in-class products, services, and customer experience. You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career. Meaningful work in a stable and fast-paced company. Diversity of people, projects, and platforms. A supportive, fun, and inspiring place to work. Would you like to join us? Violeta Ilkova is looking for a new team member. We act as contact person for our business customers and ensure timely and efficient delivery by monitoring and coordinating with internal and external service partners/suppliers for a timely, customer-oriented and economic realization. Your daily routine would include: Processing customer orders, collecting missing data and submitting the order in our ordering systems. Ensuring the timely realization of the orders through coordination, monitoring and proactive customer contact (mostly per mail, but also per phone). Operating a proactive information and communication management towards customers, vendors, partners and internal organizational units. Coordinating requests and escalations and document them in our CRM and ordering systems. We’ll know you can make it if you have: Good communication skills in German (spoken and written B1, B2). The customer in focus, but you always have the interests of the company in mind. Curiosity for new topics and desire to continuously develop your professional qualifications. Structured and solution-oriented way of thinking, you also understand complex contexts quickly. Knowledge of the current technologies in the telecommunication business. General experience in using MS-Office (Word, Excel). Our gratitude for the job done will be eternal, but we’ll also offer you: Innovative technologies and platforms to “play” with. Modern working environment for your comfort. Friendly, ambitious, and motivated teammates to support each other. Thousands of online and in-person learning opportunities to grow; Challenging assignments and career development opportunities in multinational environment. Attractive remuneration package. Flexible working schedule and opportunity for home office. Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc. Not sure yet? See us in action in our A1 Blog . Any questions? Contact Silviya Kamenarova. Sounds good? Apply now! Only shortlisted candidates will be contacted.