Customer Deployment Engineer | Radiology | Western Australia

Job description

WHAT WE’RE ABOUT At Harrison.ai http://Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we’re building cutting-edge AI, what we’re really building is hope—that everyone can access the healthcare they deserve. And we’re just getting started. ABOUT YOUR ROLE We are in an exciting phase of rapid growth at Harrison.ai http://Harrison.ai and as we continue to grow, we have identified the need to find technically astute deployment engineers to join the Asia team to help the planned expansion of our company and our deployment strategies globally as new products are brought to market. Customer Deployment Engineers at Harrison.ai http://Harrison.ai are responsible for ensuring our customers, partners, and internal teams receive the best deployment experience for the integration, training, and use of our enterprise solutions. You will primarily perform remote installation and configuration, plus remote support troubleshooting and issue resolution during a project. You will also provide customer and partner training. This role is key to delivering great customer experiences through successful implementations and a clean handover to business-as-usual support. Our team also provides systems and demos to internal cross-functional teams. By joining our exciting, agile, and fast-growing organisation, you will be given the autonomy and rare opportunity to truly make your mark on our services and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical AI globally to improve patient outcomes and make a positive impact for the world. WHAT YOU'LL DO: Deployment & Technical Tasks - Deploy Harrison.ai http://Harrison.ai solutions, including software installation, configuration, and system testing. - Remotely build, configure, and manage Ubuntu Linux enterprise systems. - Work with our healthcare industry vendor partners to create and maintain integrations for our customer base. - Implement and design integrations with our partners using messaging standards like RESTful APIs and HL7. - Maintain and manage test environments for problem replication. - Provide systems and demos to internal cross-functional teams and for client demonstrations. Project & Customer Management - Collaborate with customers to validate the proposed solution architecture and ensure alignment with their workflows and objectives. - Maintain close communication with customers regarding ongoing tasks and expectations. - Take ownership of and manage customer cases and customer expectations professionally. Support & Documentation - Provide effective and high-quality technical support (Level 2 and 3) to our growing customer base - Troubleshoot and diagnose customer issues using documentation, knowledge base articles, and the wider technical team. - Document troubleshooting and problem resolution steps for future use. - Correctly escalate technical issues to other internal teams, and work with our development group to resolve advanced issues. - Document all work in line with organisational policies and regulatory guidelines in a timely manner. WHAT YOU'LL BRING: - 10+ years of service experience in healthcare informatics and/or medical imaging informatics technologies. - Multiple years’ experience working directly with external customers - Experience installing and maintaining Linux operating systems. - Experience with configuration and scripting (Bash or Python). - Knowledge of DNS, TCP/IP, SSL, and other networking concepts. - Excellent verbal and written communication skills. - Fluency in English. - Willingness to travel, including internationally. Nice to have skills and characteristics: - Computer science degree, healthcare/informatics or similar discipline. - Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint). - Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and/or RIS). - Familiarity with AWS and VMWare (certifications preferable). - Experience with healthcare workflow engines (e.g., Nextgen Connect). - Previous experience as a System Admin or Infrastructure Engineer. - Experience with containerisation platforms (e.g., Docker, Kubernetes). - Experience with SQL databases (e.g., PostgreSQL, MySQL). - Experience with Git or other version control systems. WHY JOIN US? 🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. 🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. 🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact. 🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career. 💻Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way. 🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage. WHAT'S NEXT? If you’re inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.