Customer & Development Operations

Job description

You'll stay close to our customer base, spot which projects are moving toward deployment, and make sure Furo is there when they do: turning our planning platform into a gateway for the next stage of our product. You'll work directly with the founders and help build a new function from the ground up. ## You'll Have Fun If You Are **Founder at Heart** - You get energy from building something that doesn't exist yet — no templates, no playbook - You thrive wearing multiple hats across sales, customer success, product, and business development **Commercially Sharp** - You genuinely love talking to customers and are curious about their world - People want to say yes to you — whether you're building trust or closing the next step **Data-Driven and Structured** - You're as comfortable in data (e.g., Supabase or Hubspot) as you are on a customer call - You don't just track things, you build systems: scalable processes, automated workflows, dashboards that tell you what to do next - You believe that the best commercial instinct is backed by data ## You Won't Have Fun If You - Are scared of hardware: You’ll build a solid understanding of the energy system on site and stay on top of our integration landscape to get our battery projects running - Can't spend half your day talking to customers: this role lives and dies on relationships - Feel uncomfortable digging into databases, user stats, or platform analytics - Expect top-down instructions: we trust you to figure it out - Prefer a typical 9–5: we move fast and take full ownership - Don't enjoy being close to customers and partners — we visit sites across Germany ## Qualifications - Fast-paced environment in your past: top-tier consulting, a hypergrowth startup, or a commercial role in energy or infrastructure - Experience in operations-focused roles and managing a large customer portfolio with structured processes - C1 German or higher — most of our customers are German-speaking - Bonus: Familiarity with energy project development, storage, or grid-connected assets ## Perks - **Super small team, super early** → you're not only part of our culture, you will shape it - **Responsibility from day one** → the best idea wins, regardless of who it comes from - **All the tools you need** → Claude, n8n or any other AI subscriptions, whatever helps you build faster - **Direct customer access** → build what matters, see impact immediately - **Munich-based** → work alongside founders solving hard problems together