Customer Director (Maritime)

Job description

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM Our Defence team is focused on building and embedding human-centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting-edge AI to high-stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time. ABOUT THE ROLE As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting-edge AI and mission-critical naval needs. By blending deep domain expertise with commercial flair, you will secure high-stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security. WHAT YOU'LL BE DOING: - Leading the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit within our Defence portfolio. - Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations. - Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long-term partnership opportunities. - Developing innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value. - Overseeing the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate responsibility for client satisfaction. - Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment. - Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision-making. WHO WE'RE LOOKING FOR: - You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role. - You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting. - You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions. - You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure the success of a new business area. - You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon. - You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture. THE INTERVIEW PROCESS 1. Talent Team Screen (30 minutes) 2. Introduction to Hiring Manager (60 minutes) 3. Discovery Role Play Interview (60 minutes) 4. Case Study Interview (60 minutes) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: - Unlimited Annual Leave Policy - Private healthcare and dental - Enhanced parental leave - Family-Friendly Flexibility & Flexible working - Sanctus Coaching - Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours. A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.